When you visit www.church-poverty.org.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to track interest on specific pages, see how the site is being used and look at how we can make improvements to the site. The information is only processed in a way that does not identify anyone. We do not make, and do not allow Google to make, any attempts to find out the identities of those visiting the Church Action on Poverty website. If we do ever try and link our cookies and tracking information, we will be up front about it, explaining why and what we intend to do with it.
You can read more about how we use cookies on our cookies page.
We use a third-party provider, Engaging Networks, to deliver our email bulletins, campaigns, appeals and resources. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our emails. For more information, please see the Engaging Networks privacy notice.
We send out emails so that you can take part in campaigns, use our resources, and hear about the impact of your donations and actions . We will never sell or share your details to any third party for their marketing purposes. You can unsubscribe or change which emails you receive from us at any time by visiting our supporter hub.
The Church Action on Poverty website is built with WordPress. The site uses standard WordPress services to collect anonymous information about users’ activity on the site, for example the number of users viewing pages on the site and how long they spend on a given page. We do this to monitor and report on the effectiveness of the site and help us improve it.
Information submitted through the general contact form or other pages at www.church-poverty.org.uk will be sent to Church Action on Poverty staff by email. Data sent here only receives basic email protections, and as such you should not submit sensitive personal data through it. Instead, outline the general details of your request and a member of staff will respond or direct you to someone who can help.
If you send us a private or direct message via social media, the message will be stored by the social media provider, and as such you should not submit sensitive personal data through it. Instead, outline the general details of your request and a member of staff will respond or direct you to someone who can help. Your message will not be shared with any other organisations.
When you participate in one of our online campaign actions (such as signing a petition or writing to your MP), you provide us with personal data such as your name, email and postal address. We will retain this information, together with a record of the action you took, for the purposes of analysing and reporting on our campaigns activity and to enable us to tailor our communications to you (where applicable).
If you opt in to receive email updates about our campaigns, funding appeals, or worship resources, we will email you regularly with the information you have requested. We will also add your details to our organisation-wide supporter database, which enables us to get a full picture of your relationship with Church Action on Poverty and to tailor our communications to you accordingly. You can unsubscribe or change which emails you receive from us at any time by clicking a link in any email you receive from us.
Our online campaign actions and fundraising appeals are created using the Engaging Networks platform, and any data you submit on a campaign action is stored and processed by Engaging Networks in their Canadian data centre. Engaging Networks are required by contract and Canadian law to protect your data to standards compatible with UK data protection laws. You can read the Engaging Networks privacy policy here. We use Engaging Networks to gather statistics relating to email open rates, page conversions and other industry standard benchmarks, as well as to track referrals to our e-action pages and understand how supporters interact with our emails. This helps us to assess and improve our campaign related communications. We remain in sole control of any information you provide, and Engaging Networks will only ever process your personal information as directed by us.
We sometimes manage online bookings for conferences and other events through Eventbrite – a third party service. To see how your data will be stored and processed, read the Eventbrite Booking Privacy Policy.
If you wish to attend a Church Action on Poverty event but do not wish to use Eventbrite, you can always make a booking by calling 0161 872 9294.
Your CV, covering letter and application form for any position with Church Action on Poverty will be used during the recruitment process to shortlist suitable candidates who will be invited to proceed to the interview stage, and to select the final candidate that the role will be offered to.
During the recruitment process, we will perform checks on your past employment references.
If your application is successful, this information will then form part of your personnel file.
We delete the personal information of unsuccessful applications six months after the application process ends in case there are follow-up queries about the process, unless a candidate requests that we keep their details for longer. Statistical information like ethnicity, sexuality and disability is kept to ensure that our recruitment processes are inclusive and not discriminatory, but this is completely anonymised.
If we are required by law to share your information (for example, in response to a warrant or court order), we will do so.
Our online campaign actions and funding appeals are created using the Engaging Networks platform, and any data you submit is stored and processed by Engaging Networks in their Canadian data centre. Engaging Networks are required by contract and Canadian law to protect your data to standards compatible with UK data protection laws. You can read the Engaging Networks privacy policy here. We use Engaging Networks to gather statistics relating to email open rates, page conversions and other industry standard benchmarks, as well as to track referrals to our e-action pages and understand how supporters interact with our emails. This helps us to assess and improve our campaign-related communications. We remain in sole control of any information you provide, and Engaging Networks will only ever process your personal information as directed by us.
We use a Salesforce database to manage all data relating to donations and subscriptions. The data is stored and processed by Salesforce in their data centres. Salesforce are required by contract to protect your data to standards compatible with UK data protection laws. We use Salesforce to gather statistics relating to donations and communications, which helps us to assess and improve our communications. We remain in sole control of any information you provide, and Salesforce will only ever process your personal information as directed by us.
We never sell your data to any third party organisation to use for their own purposes.
We are glad that you are part of the movement to tackle UK poverty. We aim to respect your wishes through our contact with you and give you confidence about what we do to protect your data.
In whichever way you choose to support us, we want you to have choice and control over your relationship with us.
To ask for your wishes and act on them so that you value your relationship with us and the communications you receive. We will not put undue pressure on you to support us. If we get things wrong, we will say sorry and put things right.
To communicate with you according to your wishes. We will make it clear and easy for you to choose how to hear from us. You are free to change your interests or preferences, or request a copy of the information we have for you at any time. Just contact info@church-poverty.org.uk with any requests.
To protect your information. Any details you share with us will be used by Church Action on Poverty only for our own purposes. We will never give, sell or rent your information to other organisations for their marketing purposes.
In the process of making a donation, signing up to our communications, and/or making an enquiry to Church Action on Poverty, you provide us with personal information. This may include your name and address, your contact details, your membership in a church or other group, and if relevant, your credit card or other payment details.
When you supply information to us, we are legally obliged by the Data Protection Act 1998 to ensure that the information you have provided is only used for the purpose for which it was supplied, and to ensure that the data is kept securely.
At Church Action on Poverty, we use your information to provide you with the services, products or information you have requested, for administration purposes and to further our charitable aims, including fundraising activities.
We also use it to personalise our communications to you – for example, by updating you through our communications, such as newsletters and email bulletins, we can show you the impact of your donations and campaign actions. We may also send you invitations to local events or tell you about campaigns or local volunteering opportunities that may be of interest to you.
We may also analyse the personal information we have on our database and, on occasion, collect publicly available information, so that we can carry out our fundraising activity and contact you in the most appropriate way, with the most relevant information.
On occasion, we may also carry out elements of our fundraising by telephone and we will ask for your permission to call you.
When you give us personal information, we do all we can to ensure that it is treated securely. Once we have received your information, we will take reasonable steps and all other precautions required by law to protect that information from misuse and loss and from unauthorised access, modification or disclosure.
Any credit card details we receive through our website are passed securely to our partners who are compliant with Payment Card Industry Security Standards to fulfil and process your donation.
If required to do so by any applicable law, Church Action on Poverty may need to disclose some or all of your personal information to the level to which we are legally required to comply.
We encourage you to decide how you would like us to communicate with you, so that we can improve, take action and prevent any mistakes.
If you ever wish to change your personal information or contact preferences, or request a copy of the information we have for you, please contact us on info@church-poverty.org.uk, 0161 872 9294, or Church Action on Poverty, VCAT Shared Space Initiative, Oakland House (Ground Floor East), Talbot Road, Old Trafford, Manchester M16 0PQ.
Under UK data protection law all organisations are legally required to have a process in place for handling data protection complaints by 19 June 2026. It’s one of the few new obligations brought in by the Data (Use and Access) Act. We are required to:
We are committed to handling your personal data in a way that is fair, transparent, and in accordance with the law.
If you are unhappy with how we have handled your data, this policy outlines how you can make a complaint.
The Information Commission (ICO) has provided an indicative listing of what a complaint could cover. This is not an exhaustive listing but represents typical cases they have encountered in the past. These cases include making a complaint about:
In the majority of cases, if the ICO receives a complaint they will ask the person to first raise the matter with the organisation. The ICO will expect to see a robust policy and procedure in place to facilitate this quickly. Our policy reflects this expectation.
If someone is complaining about a service or other matters and is also exercising one of their privacy rights (such as access, erasure, or objection) this will not be treated as a data protection complaint.
The ICO has provided the following examples which they say would not be data protection complaints:
If you are not sure if your issue is a complaint, the ICO has said they will help provide clarification.
If you have a complaint about how your data has been handled, please contact our Data Protection Officer, Liam Purcell, on 0161 872 9294 or liamp@church-poverty.org.uk, or by sending a letter to Church Action on Poverty, Unit 17 The Wesley Centre, Royce Road, Manchester M15 5BP.
But you are not obliged to use our set process. We want to be completely user-friendly and flexible. You can complain however you want. As with any Data Subject Access Requests, you can contact any appropriate employee, any part of the organisation, or even submit a complaint via social media.
Whichever method you use, please provide as much detail as possible about your complaint.
We will acknowledge receipt of your complaint within three working days.
We will then investigate your complaint and provide you with a full response within 30 calendar days.
Throughout the process, we will:
We follow six steps for all complaints:-
As with privacy rights, a family member, solicitor, or other relevant organisation can raise a complaint on behalf of another person. We will follow due process for checking they’re authorised to do this, such as an appropriate Legal Power of Attorney or signed Letter of Authority from the person they are acting on behalf of.
Our Joint Data Controllers (partner organisations running Local Pantries) are expected to have transparent arrangements in place for handling data protection complaints and a clear understanding of where responsibilities lie. The timescale for acknowledgement starts as soon as the complaint is received by any controller.
If you are not satisfied with the outcome of your complaint, or if you feel we have not handled it appropriately, you have the right to complain to the Information Commissioner’s Office (ICO). The ICO is the UK’s independent regulator for data protection and information rights.
You can find out how to contact the ICO at ico.org.uk.
Church Action on Poverty reserves the right to remove or amend this privacy statement from time to time. If we decide to replace or change it, we will update the statement on this page to reflect the changes made.
Last updated August 2026
